Panel Discussion: Balancing the Need for a Seamless Client Experience and the Rise of Fraud

Conference

2025-09-11 | 11:15 AM - 11:55 AM

How can financial institutions strike the right balance between reducing friction in onboarding and maintaining robust fraud prevention measures?
What role does customer education play in helping users understand and accept necessary security steps without damaging the client experience?
How are emerging technologies such as behavioural biometrics and AI reshaping the fight against fraud while enhancing seamless customer interactions?
In what ways can cross-functional collaboration between fraud teams, compliance, and customer experience teams improve both fraud prevention and client satisfaction?